Service Engineer

Job Summary

Installs, repairs, and services machine control and electrical systems at customer site. Identifies the root cause of the reported problem and determines the most effective solution to prevent further concerns. Debugs and optimizes machine control to achieve specified machine functionality and required cycle times. Orders electrical, controls and fluid power components and supplies. Works to achieve customer satisfaction in diverse and stressful situations.

Essential Job Duties and Responsibilities

The activities listed below will be performed at all levels within the progression but with increasing independence and emphasis on unique situations and original thought. At a level I, work is mainly standard with supervision and some guidance provided on more complex projects. At a level II, work involves complex issues, but these issues typically can be addressed through unique application of standard practices. Greater independence in planning and accomplishing work is expected. At a level III, the work includes large/complex projects and/or projects requiring advanced technical abilities. May provide direction to less experienced controls engineers. Original thought and problem-solving is expected with ability to foresee difficulties and take proactive measures to prevent project delays. Elevation to level III will occur on a selective case-by-case basis.

  • Provides warranty and repair work at customer locations. Clearly defines the reported problem in terms of noise, vibration, delays, quality problems, lack of power, etc.. Uses software programs and testing equipment (e.g. multimeters, oscilloscopes, etc.) to diagnose the extent and nature of the malfunction. Determines the best resolution in terms of cost, quality and time required to properly fix the equipment so the issue does not reoccur.
  • Installs new electrical or electronic components at customer location. Interprets machine specifications and overall installation requirements, and determines process to connect sensors, circuits, PLCs, etc. Rewires machines and problem solves electric circuitry issues, replacing defective units. Assists in the mechanical setup as needed.
  • Debugs and optimizes machine controls to achieve specified machine functionality and required cycle times. Interprets customer-specific programming specifications, examines program details, identifies errors, and modifies PLC, PC, robot, servo, etc. programs to achieve objectives. As needed, modifies software interface for operator ease of use.
  • Adjusts and calibrates equipment and runs tests to ensure machine is running smoothly and according to customer expectations once installation, upgrade, or repair is complete. Ensures customer has been updated on progress throughout the service work, and that the customer clearly understands any ongoing preventive maintenance that should be done.
  • Updates all machine documentation including electrical schematics, and sequence of operations. Ensures both customer and company records are accurate and complete.
  • Purchases and tracks controls and electrical components and materials, as needed.
  • Takes ownership of the service function and continuously works to improve systems, methods, and processes. May assist in machine concepting, quoting, or design reviews as needed.
  • Follows all safety requirements and communicates any safety concerns.

Requirements

Service Engineer I

  • BS degree in electrical engineering or related science, or equivalent, with experience reading and debugging PLC and OPI code and writing basic computer programs.
  • Demonstrated verbal and written communication skills in order to resolve complaints and achieve customer satisfaction.
  • Demonstrated ability to troubleshoot safety circuits.
  • Demonstrated ability to create simple schematics and layouts using AutoCAD software.
  • Demonstrated ability to integrate simple self-contained motion controls.
  • Demonstrated basic understanding of pneumatics.
  • Demonstrated ability to work in a team.
  • Demonstrated organizational skills to efficiently plan and complete work details.
  • Demonstrated initiative to be proactive in identifying and addressing issues and opportunities.
  • Must possess a current, and valid driver’s license in order to travel to customer site.

Service Engineer II

(In addition to the above requirements)

  • Minimum of 2 years of experience designing, building or programming controls for special machines.
  • Demonstrated experience in PLC logic and programming.
  • Demonstrated ability to program embedded simple coordinated motion.
  • Demonstrated basic understanding of third party component software, (i.e., color sensors, screw qualifiers, barcode readers, etc.). Demonstrated ability to work with factory or sales reps to achieve a working solution.
  • Demonstrated experience wiring special machines, working with AC and DC motors and gearing, and designing or building electrical panels.
  • Demonstrated broad understanding of machining techniques (metal forming, plastics joining, and assembly techniques) with the ability to problem-solve moderately complex issues.
  • Demonstrated experience programming robots.
  • Demonstrated success in utilizing lighting, optical and vision systems.
  • Demonstrated in-depth understanding of NEC requirements, machine safety, and work safety.

Service Engineer III

(In addition to the above requirements)

  • Minimum of 5 years of experience designing, building or programming controls for special machines.
  • Demonstrated in-depth understanding of machine design, build, and controls systems.
  • Demonstrated in-depth understanding of machining techniques (metal forming, plastics joining, and assembly techniques) with the ability to develop original solutions to complex production issues.
  • Demonstrated ability to systematically problem solve complex, whole-system customer service needs. Assesses manufacturing process, material characteristics, workflow, etc. to determine where breakdown is occurring.
  • Demonstrated ability to successfully manage complex service projects and meet cost, quality and delivery expectations

Working Conditions

  • Work involves both office and on the floor requirements.
  • Work involves moving in and around machines in which hazardous motions exist. Works on powered electrical panels. Must be safety conscious with respect to self and others working in area.
  • Work involves moving in, under and around machines, often in tight places. Requires regular manual lifting of up to 50 lbs., with greater lifting requirements being done with an overhead crane, if needed. Positioning often requires extended reach. Must manually apply torque to fasteners.
  • Work may require non-typical work hours including Saturdays and overtime in order to meet project deadlines. Must be able to maintain focus and concentration to ensure safety and quality of work.
  • Performs installation, warranty and service work at customer locations. This will require overnight travel at times.
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How To Apply

Interested in joining the Extol Team?

To apply, please send your résumé and cover letter to hr.employment@extolinc.com. Make sure to indicate which position you are applying for in the Subject line of the email.

Extol is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal or state law.