Technical Support and Service

Get the support you need.
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Let us fix it for you.

Wherever you are in the world, our service team can help you troubleshoot issues, provide hands-on technical training, optimize process performance, refurbish your equipment, and perform preventative maintenance.

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Equipment Check-Ups

Reduce downtime, maximize performance, and proactively fix issues.

Our factory-trained team of service engineers will inspect your Extol machines and equipment to make sure they are running smoothly.

Check-ups include:

  • Pneumatic, electrical, and mechanical evaluation
  • Quality checks
  • Machine calibration
  • Recommended spare parts
  • Service history on the machine
  • Optional training/process review
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Hands-On Technical Training

Keep your operators and maintenance personnel up to speed.

With periodic employee turnover, it is important to get proper training on how to setup, operate, adjust, and maintain your equipment. Let us train your team to become experts with your Extol machines.

Typical training includes:

  • Hands-on machine operation
  • Machine safety procedures
  • Process set-up & adjustments
  • Troubleshooting guidelines
  • Preventive maintenance recommendations
Three men watching a large machine

Process Optimization

Improve quality and reduce cycle times.

We’ll take a pulse on the process performance of your Extol equipment and analyze where improvements can be made. With proper authorization, we’ll adjust parameters and communicate the changes with your team to ensure quality and consistency are maintained.

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Troubleshooting

Fix any issues you are having with your equipment.

We’ll do a deep dive into any issues that you are having with your Extol equipment and get to the bottom of it so you don’t have to worry about it anymore.

Before and after of a refurbished rapid conductor

Upgrade and Refurbish

Extend the life of your equipment and maximize your capital investment.

Has your machine seen millions of cycles? We can fully refurbish your machine and make it like new. Has your part design changed? Let us upgrade your machine to accommodate the new part design. For that matter, we can make whatever change you want to be done to your machine. Pick a feature, we’ll make it happen.

Man wearing safety glasses, fixing a yellow machine

E-Fit Service Maintenance Programs

Keep your Extol equipment in shape for optimal performance.

Let us take care of preventative maintenance for you. Our service engineers will inspect your equipment, optimize the process, and perform preventative maintenance.

Get support now.

If you need help urgently, please call us at 800.324.6205.

Otherwise, send us a message and we’ll get you the help you need.